Refund policy

Right of withdrawal for consumers

(A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.)

 

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day

– on which you or a third party named by you who is not the carrier took possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or are delivered uniformly;

– on which you or a third party named by you who is not the carrier took possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

In order to exercise your right of withdrawal, you must contact us (email address: shop@unrealgermany.de, Unreal Events GmbH, Hohenzollernring 16-18, 50672 Köln) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

 

Consequences of revocation

 

If you cancel this contract, we will refund to you all payments received from you, excluding delivery costs. The refund will be repaid at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired.

The customer bears all costs of returning goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

 

Reasons for exclusion or expiry

 

The right of withdrawal does not apply to contracts

 

– for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

– for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;

– for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 14 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

– for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

 

The right of withdrawal expires prematurely for contracts

 

– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

– for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;

– to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

 

Cancellation Process

 

If you want to return the product and receive a refund, please just send the product back to our warehouse. Once our warehouse has checked in the return, we will reimburse automatically.

The address for returns is:

Moodja GmbH
c/o Unreal
Leipziger Strasse 20

14612 Falkensee

Germany